Five of England’s leading letting agents are discriminating against tenants on housing benefit, a report by Shelter and the National Housing Federation has found. Stephen Tyler, who uses a wheelchair, said he was forced to sleep in his car because of such discrimination. In an undercover investigation carried out by Mystery Shoppers Ltd. 149 regional letting agent branches were called by researchers posing as prospective tenants. One in ten had a branch policy not to let to anyone on housing benefit, regardless of whether they could afford the rent. The worst offender out of the six big brands investigated was Haart, with an outright ban on housing benefit tenants in a third of the branches called (8 out of 25). The research also exposes the uphill struggle faced by housing benefit tenants. Almost half of the letting agents said they had no suitable homes or landlords willing to let to someone on housing benefit.